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PRODUCT SECURITY

Security information in one clear place.

Find out how to report a potential vulnerability and where to access product support details, security notices, documentation and legal information.

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OUR APPROACH

Helping customers use SALUS products securely

SALUS Controls is committed to maintaining the security of its products and responding appropriately to reported vulnerabilities. This page brings together the security-related information already available across our website.

Whether you are a customer, security researcher or partner, you can use this page to report a potential vulnerability, review security advisories, access product support information and find relevant legal documentation.

Security contact

To report a suspected security vulnerability, we recommend completing the SALUS Suspected Vulnerability Report Form and sending it to our security team using the email address below.

security@saluscontrols.com

For installation, orders or general product support, please use the normal customer support channels.

Security resources

Vulnerability Disclosure Policy

Read how to report a potential vulnerability, what information to provide and how SALUS Controls handles responsible disclosure.

Read the policy 

Security
Advisories

Security notices that require customer awareness or action will be published here.

*No advisories currently published

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Legal
Documentation

Access EU Declarations of Conformity and other applicable product legal documents.

Legal resources

General
support

For non-security enquiries, including installation and product support, use the standard contact channels.

Contact
Vulnerability reporting form

To report a suspected security vulnerability, complete the SALUS Suspected Vulnerability Report Form and email it to security@saluscontrols.com. Choose your preferred format below.

Download the form in PDF format
Download the form in Word format

Responsible disclosure

Report a security vulnerability

If you believe you have identified a security vulnerability in a SALUS Controls product or digital service, please report it privately.

To help our security team assess and investigate the issue efficiently, please complete the
SALUS Suspected Vulnerability Report Form, providing as much relevant information as possible. Detailed information will help us better understand and address the issue.

Email the security team

Please keep non-public vulnerability information confidential until a coordinated disclosure date has been agreed.

NExt steps

What happens after you report?

Once you submit a vulnerability report, here’s what you can expect:

Acknowledgement

We aim to acknowledge receipt of your report within 3 business days.

Initial Assessment

Our security team will review the report, assess its impact, and may contact you if additional information is required. We aim to provide an initial assessment within 7 business days.

Resolution

If the issue is confirmed, we will investigate, develop an appropriate remediation, and keep you informed of significant progress throughout the process.

Coordinated Disclosure

When appropriate, we will coordinate public disclosure and publish a security advisory after the vulnerability has been addressed.

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