NO! The SALUS Premium Lite app is completely free and will always remain free. Nothing will change or stop working in the app to force you to pay. All the standard features you already use will continue to work exactly as before, at no cost.

SALUS Sense is an optional upgrade that provides AI underfloor heating optimisation and advanced energy-saving features. The AI features are simply an optional upgrade, you only pay if you want the extra benefits, like smarter energy savings and automatic schedule adjustments.

The SALUS Sense AI features (Energy Saving and Schedule Assistant) are part of a paid subscription because they rely on advanced cloud processing, data analysis, and regular updates to deliver accurate predictions. These enhancements learn from your schedule and behavior to help you save money, reduce energy use, and increase comfort.

Card details are required to activate the free trial of the SALUS Sense AI features. This ensures uninterrupted service if you decide to continue after the trial. You will not be charged during the trial period, and you can cancel at any time before it ends.

You can unsubscribe directly from your account settings in the app at any time. Once cancelled, the AI features will be disabled, but your thermostat will continue to work normally with schedules and manual controls.

If you have trouble using the AI features, you can reach out to our technical support team for step-by-step assistance.

SALUS Sense will continue to work, but frequent manual changes can slow down how quickly the AI learns your preferences. For best results, allow the system time to adapt and optimise automatically.

One subscription covers up to 12 thermostats per gateway.

Yes. SALUS Sense is designed to work with compatible SALUS underfloor heating (UFH) systems.

It delivers the best results with water-based underfloor heating, where AI optimisation can improve efficiency and reduce energy use over time.

Yes. SALUS Sense learns from thermostat usage history to optimise performance. For new systems, around one month of winter data is typically needed before the AI can fully optimise your underfloor heating.