Privacy & Cookies

This Privacy Notice sets out how SALUS Controls Plc, its subsidiaries, affiliates, and agents (collectively, “SALUS“, “we“, “us” and “our“) will process your personal data and the privacy rights and choices available to you.

This privacy notice covers users of our websites, individuals who attend our sales and marketing events, individuals we may do business with and process their personal data, or companies we send marketing and promotional communications, including retailers, resellers, installers, and other tradespeople and people employed by such businesses (collectively referred to as “Customer”, “you” or “your”).

Personal data or personal information refers to information in any form that can identify an individual. This includes any data, attributes or activities associated with an identified person or can be combined to identify a person. Any personal data you supply to us will be treated in accordance with applicable data protection law.

When you provide personal data about others, you must ensure you notify the relevant individual(s) before sharing their information and present this Privacy Notice, explaining that their personal information will be processed in accordance with this Privacy Notice, and obtaining their consent, where appropriate.

Our websites are not intended for or directed at persons under 18 years of age. SALUS does not knowingly collect, use or disclose personal data from anyone under 18 years of age.

SALUS Controls Plc is located in the United Kingdom (UK) and registered in England & Wales (company number: 05057362; registered address as SALUS House, Dodworth Business Park South, Whinby Road, Dodworth, Barnsley, S75 3SP).

Other affiliate companies in the EU that form SALUS include:

• SALUS Controls GmbH a company registered in Germany
• SALUS Controls Romania S.R.L a company registered in Romania
• SALUS Nordic A/S a company registered in Denmark

For the purposes of the European Union (“EU”) General Data Protection Regulation (“GDPR”), SALUS Controls Plc is the controller of all personal data processed through this Website and where you provide your personal data directly to SALUS Controls Plc for example during interaction with the sales or technical support team in the UK.

SALUS has appointed a Group Data Protection Officer (“DPO”) for you to contact if you have any questions or concerns about our personal data policies or practices. The DPO can be contacted via email at: dataprotection@salus-tech.com, or by post at:

Data Protection Officer
SALUS Controls Plc
PO Box 962
Haywards Heath
RH16 9PX
United Kingdom

QL Controls Sp. Z o.o. Sp.K. (“Agent”) is a company registered in Poland and is an exclusive and sole agent appointed to sell SALUS Devices in select markets. Where you provide your details directly to our Agent then the Agent will be the Data Controller, and you will need to refer to their Privacy Notice to find out how they process your personal data and for the appropriate contact details of their data protection representative.

SALUS will only share personal data with others when we are legally permitted to do so.

SALUS is part of a global company with subsidiaries and affiliates across Asia, North America and Europe supporting our business activities including the provision of technical support to users. We also use third party data processors to process personal data on our behalf who help provide and support our products and services. Some third party data processors are based in a different country or are part of an international organisation.

As a result, personal data will be transferred, stored and accessed outside the countries where we and our data processors are located.  This includes countries outside the European Union (“EU”). The laws in some countries may not provide as much legal protection for your personal data as in the EU.

SALUS takes steps to ensure all personal data is provided with adequate protection and that transfers of personal data outside the EU are done lawfully.  Where we transfer personal data outside of the EU to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an appropriate framework that protects the fundamental rights of anyone in the EU for transatlantic data transfers, such as the EU-US Privacy Shield or European Commission approved standard contractual clauses. If you would like more information on our transfer mechanisms please contact us via the details in section “Data Controller and Data Protection Officer”

Personal data held by us may be transferred to the following categories of recipient:

• Affiliates and subsidiaries in the same group of companies as us: for administration and operational purposes (such as Computime Limited, SALUS Controls GmbH, SALUS Nordic A/S, SALUS Controls Romania S.R.L, SALUS North America, Inc) to fulfil our contract or deploy our products and services;
• Our Agent: to provide technical support in countries they offer and sell our SALUS products and services. We may share or give access to our Agent and they shall process your personal data on our behalf.
• Third party IoT cloud providers: to provide Internet of Things (“IoT”) and Internet connection services; provide cloud-based solutions including infrastructure, servers and software; perform diagnostics and support stable operating of our apps and connected devices; provide security, back up and system availability services; and support problem management to resolve issues.
• Installers and service engineers: to book appointments with you and provide installation, device maintenance services, and any other onsite support;
• Other service providers: such as companies that support our IT and provide cloud hosting services, help develop and test our Apps, process and collect payments or debts, send communications to our customers, provide market research or marketing services, provide us with legal advice, and generally help us deliver our services to you or support our business;
• Parties involved in corporate transactions: as part of an actual or proposed purchase, merger or transfer, or in the event of a bankruptcy; and
• Other parties: to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) to comply with the law or to assist government or regulators; (ii) to verify or enforce compliance with policies governing our services; (iii) to exercise, establish or defend our legal rights, (iv) to protect your vital interests or those of any other person; or (v) to any other person with your consent to the disclosure.

SALUS is committed to keeping personal data secure. We endeavour to apply suitable safeguards including technical, administrative and physical measures designed to protect the privacy and security of your personal data.

SALUS also minimizes the risk to your rights and freedoms by limiting access to personal data to only those who have a business need. We require our service providers to safeguard personal data and only use your personal data for the purposes we specify.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data once it is received, we cannot guarantee the security of your information transmitted over the Internet.

The GDPR and other countries’ privacy laws provide certain rights over your personal data. If you have any questions about how we process your personal data or wish to exercise any of your rights, please contact us via the details in section “Data Controller and Data Protection Officer”.

In certain instances, and subject to certain conditions, you have the right to:

• access, update, and/or erase your personal data
• restrict and/or object to the use of your personal data
• object to marketing (see below under “Your Communications Choices”)
• withdraw consent for our use of your personal data at any time .
• request erasure of your personal data, for example where the processing does not comply with applicable data protection laws;
• when technically feasible, request personal data to be provided or transmitted directly to another controller (right to portability); and
• request a copy of the personal data we hold about you.

SALUS gives you control as to whether you receive marketing and promotional communications. We will only do so when permitted by law. If we are permitted to do so (e.g. because you are one of our customers, because you represent a company, or because you have opted-in) but you wish to stop receiving such communications, you can opt-out by updating your preference at any time by the following methods:

• Click the relevant “Unsubscribe” or “Preference” link presented in any promotional email communication we send; and
• Contacting us via the details in section “Data Controller and Data Protection Officer” and requesting removal from our mailing list.

Note – Opting out of promotional emails will not end transmission of important service-related emails that are necessary to the on-going use of our services.

SALUS hopes that you won’t ever need to, but if you do want to complain about our use of personal data, please contact our Data Protection Officer using the contact details in section “Data Controller and Data Protection Officer”.

If you do not feel we have been able to resolve your complaint satisfactorily you can lodge a complaint with the relevant data protection regulator, which for SALUS Controls Plc in the UK is the Information Commissioner’s Office (“ICO”).  For further information on how to complain to the ICO, please refer to the ICO website . Contact details of other EU data protection regulators are available here.

This Privacy Notice was last updated on: [08/08/ 2018]

We recognise that transparency is a continual responsibility, so we will keep this Privacy Notice under regular review and updated. Any changes to this notice will be posted on this page, so please check back frequently.