PRODUCT SECURITY
Security information in one clear place.
Find out how to report a potential vulnerability and where to access product support details, security notices, documentation and legal information.
Helping customers use SALUS products securely
SALUS Controls is committed to maintaining the security of its products and responding appropriately to reported vulnerabilities. This page brings together the security-related information already available across our website.
Whether you are a customer, security researcher or partner, you can use this page to report a potential vulnerability, review security advisories, access product support information and find relevant legal documentation.Security contact
Use this address only to report suspected security vulnerabilities.
For installation, orders or general product support, please use the normal customer support channels.
Security resources
Vulnerability Disclosure Policy
Read how to report a potential vulnerability, what information to provide and how SALUS Controls handles responsible disclosure.
Security
Advisories
Security notices that require customer awareness or action will be published here.
*No advisories currently published
Legal
Documentation
Access EU Declarations of Conformity and other applicable product legal documents.
General
support
For non-security enquiries, including installation and product support, use the standard contact channels.
To report a suspected security vulnerability, complete the SALUS Suspected Vulnerability Report Form and email it to security@saluscontrols.com. Choose your preferred format below.
Responsible disclosure
Report a security vulnerability
If you believe you have identified a security vulnerability in a SALUS Controls product or digital service, please report it privately.
To help our security team assess and investigate the issue efficiently, please complete the SALUS Suspected Vulnerability Report Form , providing as much relevant information as possible. Detailed information will help us better understand and address the issue.
Email the security teamPlease keep non-public vulnerability information confidential until a coordinated disclosure date has been agreed.
What happens after you report?
Once you submit a vulnerability report, here’s what you can expect:Acknowledgement
We aim to acknowledge receipt of your report within 3 business days.
Initial Assessment
Our security team will review the report, assess its impact, and may contact you if additional information is required. We aim to provide an initial assessment within 7 business days.
Resolution
If the issue is confirmed, we will investigate, develop an appropriate remediation, and keep you informed of significant progress throughout the process.
Coordinated Disclosure
When appropriate, we will coordinate public disclosure and publish a security advisory after the vulnerability has been addressed.