Introduction and Scope
This Privacy Notice sets out how SALUS Controls Plc, its subsidiaries, affiliates, and agents (collectively, “SALUS“, “we“, “us” and “our“) will process your personal data and the privacy rights and choices available to you.
This privacy notice covers users of our websites, individuals who attend our sales and marketing events, individuals we may do business with and process their personal data, or companies we send marketing and promotional communications, including retailers, resellers, installers, and other tradespeople and people employed by such businesses (collectively referred to as “Customer”, “you” or “your”).
Personal data or personal information refers to information in any form that can identify an individual. This includes any data, attributes or activities associated with an identified person or can be combined to identify a person. Any personal data you supply to us will be treated in accordance with applicable data protection law.
When you provide personal data about others, you must ensure you notify the relevant individual(s) before sharing their information and present this Privacy Notice, explaining that their personal information will be processed in accordance with this Privacy Notice, and obtaining their consent, where appropriate.
Our websites are not intended for or directed at persons under 18 years of age. SALUS does not knowingly collect, use or disclose personal data from anyone under 18 years of age.
Data Controller and Data Protection Officer
SALUS Controls Plc is located in the United Kingdom (UK) and registered in England & Wales (company number: 05057362; registered address as SALUS House, Dodworth Business Park South, Whinby Road, Dodworth, Barnsley, S75 3SP).
Other affiliate companies in the EU that form SALUS include:
- SALUS Controls GmbH a company registered in Germany
- SALUS Controls Romania S.R.L a company registered in Romania
- SALUS Nordic A/S a company registered in Denmark
For the purposes of the European Union (“EU”) General Data Protection Regulation (“GDPR”), SALUS Controls Plc is the controller of all personal data processed through this Website and where you provide your personal data directly to SALUS Controls Plc for example during interaction with the sales or technical support team in the UK.
SALUS has appointed a Group Data Protection Officer (“DPO”) for you to contact if you have any questions or concerns about our personal data policies or practices. The DPO can be contacted via email at: firstname.lastname@example.org, or by post at:
Data Protection Officer
Northfield Business Park
Approved merchants, retailers, wholesalers or distributors (including QL Controls in Poland and Plusheat in Republic of Ireland) may sell SALUS products. The contact details of such merchants, retailers, wholesalers or distributors may be displayed on our website. Where you contact, purchase products or services, and provide personal data directly to them, the approved merchants, retailers, wholesalers or distributors will be the data controller responsible for the processing of your personal data. You will need to refer to any Privacy Notice they present to find out how they process your personal data, who to contact in relation to data protection, and how to exercise your rights.
What We Collect and How We Use Your Personal Data
SALUS collects personal data from individuals when they browse or use this website, attend our sales and marketing events, and during the normal course of doing business.
SALUS will collect and process your information when we have one or more of these reasons:
- To fulfil a contract we have with you (Contract)
- When it is our legal duty (Legal)
- When it is in our legitimate interest (Legitimate Interest)
- When you consent to it (Consent)
The table below describes the personal data SALUS collects, how we will use such personal data, and the reasons or purposes we rely on to do so.
|Type of Personal Data or Record||Details of Purpose and Use|
|Business Contact InformationBusiness or company information of an individual, including:First and Last NameEmail AddressTelephone NumberCompany Name and Job TitleBusiness or Home AddressArea / Town / CountryBank Account DetailsFor example, we collect this information when you:set up an account;complete a credit application form;place an order;attend our live events and fill in a form or we scan your name tag;subscribe to our newsletters or promotional news; andregister for an Installer Club account.We also receive your business contact information when it is shared with us by your company (if you represent your company), obtained through public sources (e.g. Company website), or when we have purchased it from corporate email marketing companies.||Basis of Processing: CONTRACT / LEGITIMATE INTERESTWe are performing a contract with you when you acquire products or services from us. This only applies when you personally are a customer.We also have a legitimate interest to use this type of information in the normal course of doing business, and includes:set up a business account;carry out credit checks;engage, supply and service our business customers;send out invoices and goods;sales and marketing;engage business prospects; andsend you communications containing promotional information on Installer Club member benefits, our product range, new features, offers, events, and services.Refer to “Your Communications Choices” below for details on how to update your choices.|
|Technical Support InformationPersonal data you submit in a message through our website, contact us via phone to request technical support, or ask a question through ‘Live Chat’ or social media:First and Last NameEmail AddressTelephone NumberDevice details and Device IDSocial Media Handle (name)We also keep a record of any comments, feedback, opinions, questions or complaints you raise.||Basis of Processing: CONTRACT / LEGITIMATE INTERESTWe are performing a contract with you when we provide you with technical support. This only applies when you personally are a customer.We also have a legitimate interest to use this type of data to:identify and communicate with you to provide technical support, and assist you with the installation and configuration of our products;administer or manage our products remotely;update and validate account or registration details;log, diagnose and resolve issues or faults;deal with complaints and claims, and process refunds or a product replacement;organise an onsite engineer visit;provide advice, guidance, or fixes for you to implement;send you specifications, manuals or installation guides;request feedback through a survey for research purposes (although you do not need to respond to them);support our audits and help meet our service standards, improve our service to you, or for training purposes; andinvestigate any suspected breach of our terms.|
|Warranty InformationPersonal data you submit online, through a form in the post, or provide over the phone to register a product for our warranty services:First and Last NameAddressEmail AddressTelephone NumberInstallation Date and SupplierDevice details and / or Device ID||Basis for Processing: CONTRACT / LEGITIMATE INTERESTWe are performing a contract with you when we provide you with warranty services. This only applies when you personally are a customer.We also have a legitimate interest to use this type of data to:register and maintain the warranty offered on SALUS branded products you have purchased or installed;communicate to you in relation to your warranty; andlog and resolve issues or faults, deal with complaints and claims, and process refunds or a product replacement.|
|Survey InformationRecords of any non-anonymous surveys you provide feedback.First and Last NameEmail AddressTelephone NumberPersonal opinions, views, comments and feedback||Basis for Processing: LEGITIMATE INTERESTWe have a legitimate interest this type of information for assessment and analysis of our market, customers, products, and services. We may use details you provide in our surveys to contact you and follow up on any comments or queries you raise.|
|Competition RegistrationRecords from any competition we may run.First and Last NameEmail AddressAddressTelephone Number||Basis for Processing: CONTRACT / LEGITIMATE INTERESTWe are performing a contract with you when you participate in a competition.We also have a legitimate interest to use this type of data to:execute and fulfil the requirements of any competitions such as selecting and contacting winners;contact customers to follow up on feedback or queries raised in relation to our competitions; andsend you communications containing promotional information on Installer Club member benefits, our product range, new features, offers, events, and services.|
|Gift Voucher or Card Offers – ClaimsFor promotions where we offer a gift voucher or gift card on purchase of specified products:NameEmail AddressTelephone NumberAddress||Basis for Processing: LEGITIMATE INTEREST We have a legitimate interest to use this type of data to process claims in relation to the relevant gift voucher or card promotional offer.For example we have a requirement to:Identify the purchaser of our products;Verify the purchase of our products related to a promotional offer;Send out gift voucher(s) or gift card(s); and contact you to resolve any queries, issues and provide confirmation of gift voucher/card dispatch.|
|WEBSITE – Automatically Collected InformationWhen you visit our website, we will collect certain information automatically from your device:IP address, device type, unique device identification numbers, browser-type, and other technical information.information about how your device has interacted with our Website, including the pages accessed and links clicked.The IP address may provide an approximate location, but this will be no more precise than the city, state or country.||Basis for Processing: LEGITIMATE INTERESTWe have a legitimate interest to use this type of information to:tailor our website to our visitors (e.g. on the basis of their geographic location);operate our website including load balancing;better understand the visitors who come to our website, where they come from, and what content is of interest to them; andenable operation of our website by enabling basic functions, for example, page navigation, access to secure areas of the website, and ability to use live chatBasis for Processing: CONSENTWe will obtain your consent to process information through cookies categorised as Preference (Functionality) or Marketing that are not necessary for operating and browsing our websites, or do not capture information anonymously.Refer to section “Cookies” below for details how to change cookies settings.|
|E-MAIL Communications – Automatically Collected InformationWhen we send marketing emails to you, we will also collect information automatically, as follows:Information about how an individual has interacted with emails we have sent and the time and date of such actions.Device type and IP Address when an email is opened or link in an email is clickedThe IP address may provide an approximate location, but this will be no more precise than the city, state or country.||Basis for Processing: LEGITIMATE INTERESTWe have a legitimate interest to use this type of information to:help us understand how individuals have interacted with an email;confirm if email communications have been read;identify invalid email addresses;improve email distribution and filtering, and help improve our email service;confirm if options or links within an email are selected;help us understand the success of an email campaign;improve design and tailoring of content for future email campaigns; andhelp us tailor content for subscribers in specific regions and timezones.Refer to section “Other Tracking Technology” below for further details and how to change your preferences in our marketing email communications.|
|Returns InformationPersonal data you submit through our website or contact us via phone to request a product return, such as:First and Last NameEmail AddressTelephone NumberAddressPostcode||Basis for Processing: LEGITIMATE INTERESTWe have a legitimate interest to use this type of data to:Contact you in relation to the return request;Process the product return and replacement including collection and delivery;Internal administration of returns requests.|
Cookies and Other Tracking Technology
Cookies are small text files which are stored in the memory of your computer or other device such as mobile phones or tablet devices. Cookies are created when you visit a website using cookies. We categorise cookies as: Strictly Necessary, Preference (Functionality), Statistic (Analytical), and Marketing. Please see the cookies declaration for further details on each of these types of cookies where they are used.
You can update your cookies preferences directly using the pop up tool and selecting / deselecting the relevant check boxes, or by clicking the “Change Your Consent” link in the “Cookies” section of the Privacy Notice.
It is also possible to reject cookies manually through your computer, tablet or mobile device browser settings. Please note, however, that certain features of our website will not be available if cookies are disabled or deleted. As the means by which you can reject cookies through your browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit www.youronlinechoices.eu.
Your consent applies to the following domains: salus-controls.com
Your current state: Deny.
Your consent ID: BjrqyCaupJWFhvQWhoy8Lrw9fHyyzQbMCOUbfQxqhCt5v+5HeUU5bw==Consent date: Thursday, August 4, 2022 at 09:35:31 AM GMT+3
Cookie declaration last updated on 7/13/22 by Cookiebot:
These are cookies that are required for the operation of our website by enabling basic functions, for example, page navigation, access to secure areas of the website, and ability to use live chat. The website cannot function properly without these cookies. Therefore, you cannot opt out of these cookies if you wish to continue browsing our website.
|_grecaptcha||salus-controls.com||This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.||Persistent||HTML Local Storage|
|CookieConsent||Cookiebot||Stores the user’s cookie consent state for the current domain||1 year||HTTP Cookie|
|rc::a||This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.||Persistent||HTML Local Storage|
|rc::b||This cookie is used to distinguish between humans and bots.||Session||HTML Local Storage|
|rc::c||Used in context with video-advertisement. The cookie limits the number of times a visitor is shown the same advertisement-content. The cookie is also used to ensure relevance of the video-advertisement to the specific visitor.||Session||HTML Local Storage|
|rc::d-15#||This cookie is used to distinguish between humans and bots.||Persistent||HTML Local Storage|
|wc_cart_hash_#||salus-controls.com||Used for product display purposes||Persistent||HTML Local Storage|
|wc_fragments_#||salus-controls.com||Used for product display purposes||Session||HTML Local Storage|
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
|PREF||YouTube||Register a unique tag Google uses to compile statistics on how a visitor uses YouTube videos on different sites.||240 days||HTTP Cookie|
|yt-remote-cast-installed||YouTube||Stores the user’s video player preferences using embedded YouTube video||Session||HTML Local Storage|
|yt-remote-connected-devices||YouTube||Stores the user’s video player preferences using embedded YouTube video||Persistent||HTML Local Storage|
|yt-remote-device-id||YouTube||Stores the user’s video player preferences using embedded YouTube video||Persistent||HTML Local Storage|
|yt-remote-fast-check-period||YouTube||Stores the user’s video player preferences using embedded YouTube video||Session||HTML Local Storage|
|yt-remote-session-app||YouTube||Stores the user’s video player preferences using embedded YouTube video||Session||HTML Local Storage|
|yt-remote-session-name||YouTube||Stores the user’s video player preferences using embedded YouTube video||Session||HTML Local Storage|
Help us to understand how visitors interact with websites and the user journey by collecting and reporting information anonymously. These cookies support future development and improve the website experience for users, for example, by helping users find what they are looking for more easily. We recommend the user continues to accept these cookies.
For more information on Google analytics’ data practices and the safeguarding of data visit: https://support.google.com/analytics/answer/6004245
|_at.hist.#||salus-controls.com||Used by the social sharing platform AddThis to store the user’s usage history of the AddThis sharing widget||Persistent||HTML Local Storage|
|_ga||salus-controls.com||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years||HTTP Cookie|
|_gat||salus-controls.com||Used by Google Analytics to throttle request rate||1 day||HTTP Cookie|
|_gid||salus-controls.com||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 day||HTTP Cookie|
Marketing cookies are used to track visitors across websites, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests, therefore better engage users and create value through more targeted content. We may also share this information with third parties for this purpose. If you wish to benefit from such content please continue to accept these cookies.
|__atuvc||salus-controls.com||Updates the counter of a website’s social sharing features.||13 months||HTTP Cookie|
|__atuvs||salus-controls.com||Ensures that the updated counter is displayed to the user if a page is shared with the social sharing service, AddThis.||1 day||HTTP Cookie|
|_at.cww||salus-controls.com||Used by the social sharing platform AddThis||Persistent||HTML Local Storage|
|_GRECAPTCHA||This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.||179 days||HTTP Cookie|
|at-lojson-cache-#||salus-controls.com||Used by the social sharing platform AddThis||Persistent||HTML Local Storage|
|at-rand||salus-controls.com||Used by the social sharing platform AddThis||Persistent||HTML Local Storage|
|loc||Oracle||Geolocation, which is used to help providers determine how users who share information with each other are geographically located (state level).||13 months||HTTP Cookie|
|uvc||Oracle||Detects how often the social sharing service, AddThis, encounters the same user.||13 months||HTTP Cookie|
|VISITOR_INFO1_LIVE||YouTube||Tries to estimate the users’ bandwidth on pages with integrated YouTube videos.||179 days||HTTP Cookie|
|xtc||Oracle||Registers the user’s sharing of content via social media.||13 months||HTTP Cookie|
|YSC||YouTube||Registers a unique ID to keep statistics of what videos from YouTube the user has seen.||Session||HTTP Cookie|
|yt.innertube::nextId||YouTube||Registers a unique ID to keep statistics of what videos from YouTube the user has seen.||Persistent||HTML Local Storage|
|yt.innertube::requests||YouTube||Registers a unique ID to keep statistics of what videos from YouTube the user has seen.||Persistent||HTML Local Storage|
|ytidb::LAST_RESULT_ENTRY_KEY||YouTube||Stores the user’s video player preferences using embedded YouTube video||Persistent||HTML Local Storage|
|yt-remote-cast-available||YouTube||Stores the user’s video player preferences using embedded YouTube video||Session||HTML Local Storage|
Unclassified cookies are an evolving technology and not always under our direct control due to the nature of the Internet. There may be some third party companies using cookies on our website we are in the process of classifying, together with the providers of individual cookies.
|upload-file-001_count_files||salus-controls.com||Pending||Persistent||HTML Local Storage|
Other Tracking Technology
We use web beacons (also known as page tags) in emails we send. Web beacons are the industry standard for open tracking and is a tool to give a general overview of email subscriber engagement. This means when you receive and engage with the email messages we send you, these web beacons will track certain behaviour such as whether the email sent to you was delivered and opened. The web beacon works through a tiny invisible graphic embedded at the bottom of an email. When an email is opened with images turned on, the graphic is downloaded from our email service provider’s server and recorded as an open.
Links within our marketing emails are also tracked to show individual recipient’s clicks. If you click a link, the tracking information redirects through our email service providers’ server to the intended web address, and logged as a click.
Open tracking does not work in Plain-Text email communications or if you have chosen not to display images in an email. You can disable or activate email tracking by selecting the ‘Preference’ link within email marketing communications we may send you.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates, and other companies such as social media sites. If you follow a link to any of these websites, please note that these websites have their own privacy notices or policies and we do not accept any responsibility or liability for the privacy notices or policies they publish. Please check the relevant privacy notices or policies before you submit any personal data to these websites.
Sharing of Personal Data and Locations of Processing
SALUS will only share personal data with others when we are legally permitted to do so.
SALUS is part of a global company with subsidiaries and affiliates across Asia, North America and Europe supporting our business activities including the provision of technical support to users. We also use third party data processors to process personal data on our behalf who help provide and support our products and services. Some third party data processors are based in a different country or are part of an international organisation.
As a result, personal data will be transferred, stored and accessed outside the countries where we and our data processors are located. This includes countries outside the European Union (“EU”). The laws in some countries may not provide as much legal protection for your personal data as in the EU.
SALUS takes steps to ensure all personal data is provided with adequate protection and that transfers of personal data outside the EU are done lawfully. Where we transfer personal data outside of the EU to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an appropriate framework that protects the fundamental rights of anyone in the EU for transatlantic data transfers, such as the EU-US Privacy Shield or European Commission approved standard contractual clauses. If you would like more information on our transfer mechanisms please contact us via the details in section “Data Controller and Data Protection Officer”
Personal data held by us may be transferred to the following categories of recipient:
- Affiliates and subsidiaries in the same group of companies as us: for administration and operational purposes (such as Computime Limited, SALUS Controls GmbH, SALUS Nordic A/S, SALUS Controls Romania S.R.L, SALUS North America, Inc) to fulfil our contract or deploy our products and services;
- Our Agent: to provide technical support in countries they offer and sell our SALUS products and services. We may share or give access to our Agent and they shall process your personal data on our behalf.
- Third party IoT cloud providers: to provide Internet of Things (“IoT”) and Internet connection services; provide cloud-based solutions including infrastructure, servers and software; perform diagnostics and support stable operating of our apps and connected devices; provide security, back up and system availability services; and support problem management to resolve issues.
- Installers and service engineers: to book appointments with you and provide installation, device maintenance services, and any other onsite support;
- Courier and Delivery companies: for dispatch of orders, schedule and arrange pick up or delivery of warranty related returns and replacements.
- Other service providers: such as companies that support our IT and provide cloud hosting services, help develop and test our Apps, process and collect payments or debts, send communications to our customers, provide market research or marketing services, provide us with legal advice, performance of audits and generally help us deliver our services to you or support our business;
- Parties involved in corporate transactions: as part of an actual or proposed purchase, merger or transfer, or in the event of a bankruptcy; and
- Other parties: to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) to comply with the law or to assist government or regulators; (ii) to verify or enforce compliance with policies governing our services; (iii) to exercise, establish or defend our legal rights, (iv) to protect your vital interests or those of any other person; or (v) to any other person with your consent to the disclosure.
Security of Personal Data
SALUS is committed to keeping personal data secure. We endeavour to apply suitable safeguards including technical, administrative and physical measures designed to protect the privacy and security of your personal data.
SALUS also minimizes the risk to your rights and freedoms by limiting access to personal data to only those who have a business need. We require our service providers to safeguard personal data and only use your personal data for the purposes we specify.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data once it is received, we cannot guarantee the security of your information transmitted over the Internet.
Retention of Personal Data
SALUS will keep your personal data for as long as is necessary for the purposes we have described. These periods vary depending on the nature of the information and your interactions with us, as required for legitimate business reasons and where permitted or required by law, regulations, litigation, accounting or reporting obligations. When your personal data is no longer necessary, we will take reasonable steps to securely destroy your information or permanently de-identify it.
Your Privacy Rights
The GDPR and other countries’ privacy laws provide certain rights over your personal data. If you have any questions about how we process your personal data or wish to exercise any of your rights, please contact us via the details in section “Data Controller and Data Protection Officer”.
In certain instances, and subject to certain conditions, you have the right to:
- access, update, and/or erase your personal data
- restrict and/or object to the use of your personal data
- object to marketing (see below under “Your Communications Choices”)
- withdraw consent for our use of your personal data at any time .
- request erasure of your personal data, for example where the processing does not comply with applicable data protection laws;
- when technically feasible, request personal data to be provided or transmitted directly to another controller (right to portability); and
- request a copy of the personal data we hold about you.
Your Communications Choices
SALUS gives you control as to whether you receive marketing and promotional communications. We will only do so when permitted by law. If we are permitted to do so (e.g. because you are one of our customers, because you represent a company, or because you have opted-in) but you wish to stop receiving such communications, you can opt-out by updating your preference at any time by the following methods:
- Click the relevant “Unsubscribe” or “Preference” link presented in any promotional email communication we send; and
- Contacting us via the details in section “Data Controller and Data Protection Officer” and requesting removal from our mailing list.
Note – Opting out of promotional emails will not end transmission of important service-related emails that are necessary to the on-going use of our services.
SALUS hopes that you won’t ever need to, but if you do want to complain about our use of personal data, please contact our Data Protection Officer using the contact details in section “Data Controller and Data Protection Officer”.
If you do not feel we have been able to resolve your complaint satisfactorily you can lodge a complaint with the relevant data protection regulator, which for SALUS Controls Plc in the UK is the Information Commissioner’s Office (“ICO”). For further information on how to complain to the ICO, please refer to the ICO website . Contact details of other EU data protection regulators are available here.
Changes to This Privacy Notice
This Privacy Notice was last updated on: [24/04/ 2019]
We recognise that transparency is a continual responsibility, so we will keep this Privacy Notice under regular review and updated. Any changes to this notice will be posted on this page, so please check back frequently.