{"id":169411,"date":"2024-07-11T10:06:41","date_gmt":"2024-07-11T10:06:41","guid":{"rendered":"https:\/\/saluscontrols.com\/global\/?page_id=169411"},"modified":"2024-12-09T06:56:36","modified_gmt":"2024-12-09T06:56:36","slug":"app-down-faq","status":"publish","type":"page","link":"https:\/\/saluscontrols.com\/global\/gb\/app-down-faq\/","title":{"rendered":"APP Down &#8211; FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"169411\" class=\"elementor elementor-169411 elementor-169410\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78b3e7e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78b3e7e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-161315d\" data-id=\"161315d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-326cf88 elementor-widget-mobile__width-auto elementor-widget elementor-widget-image\" data-id=\"326cf88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1070\" height=\"360\" src=\"https:\/\/saluscontrols.com\/global\/wp-content\/uploads\/sites\/3\/2024\/11\/blog-banner.png\" class=\"attachment-large size-large wp-image-190274\" alt=\"\" srcset=\"https:\/\/saluscontrols.com\/global\/wp-content\/uploads\/sites\/3\/2024\/11\/blog-banner.png 1070w, https:\/\/saluscontrols.com\/global\/wp-content\/uploads\/sites\/3\/2024\/11\/blog-banner-768x258.png 768w, https:\/\/saluscontrols.com\/global\/wp-content\/uploads\/sites\/3\/2024\/11\/blog-banner-600x202.png 600w\" sizes=\"(max-width: 1070px) 100vw, 1070px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a031707 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a031707\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e98130\" data-id=\"8e98130\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e1d128 elementor-widget elementor-widget-text-editor\" data-id=\"6e1d128\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-family: 'Open Sans', sans-serif; color: #00205b; text-align: center;\"><span style=\"font-weight: bolder; color: #009fe3;\">SALUS Premium Lite App downtime: what you need to know<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbc713a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fbc713a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee30f98\" data-id=\"ee30f98\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5607988 elementor-widget elementor-widget-text-editor\" data-id=\"5607988\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We understand how important it is for you to have seamless control of your SALUS Smart Home system through the app. In the event of any downtime or issues with the app, we&#8217;re here to provide you with all the information you need to stay informed and ensure your system continues to work smoothly.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-985deb8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"985deb8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5694a75\" data-id=\"5694a75\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4c2ea7 elementor-widget elementor-widget-text-editor\" data-id=\"f4c2ea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Below, you&#8217;ll find a list of frequently asked questions that will guide you through any app disruptions and help you manage your system while we work to resolve the issue.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b8341a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b8341a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9aeca10\" data-id=\"9aeca10\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eafaef9 elementor-widget elementor-widget-toggle\" data-id=\"eafaef9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2461\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2461\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why is the SALUS Premium Lite app not working?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2461\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2461\"><p><span style=\"color: #00205b;\">If the SALUS Premium Lite app is down, it could be due to unexpected server issues, or a network connection problem. Rest assured, our team is actively working to resolve the issue as quickly as possible.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2462\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2462\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long will the app be unavailable?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2462\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2462\"><p><span style=\"color: #00205b;\">We aim to restore the app as quickly as possible. You can follow us on social media for updates on the resolution time.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2463\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2463\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is my system still working if the app is down?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2463\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2463\"><p><span style=\"color: #00205b;\">Yes, your system will continue to operate normally without the app. The app is simply an interface for remote control and monitoring, so your devices should not be affected.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2464\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2464\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I still control my system without the app?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2464\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2464\"><p><span style=\"color: #00205b;\">Yes, depending on your system and devices, you can still control them manually. For example, you can adjust settings directly on the device itself, such as using the buttons or touchscreen on thermostats.<\/span><\/p><p>\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2465\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2465\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I control my system without the app?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2465\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2465\"><p><span style=\"color: #00205b;\">For instructions on how to control your product without the app, please refer to the user manual available on the product page on our website. Alternatively, you can get assistance from SALLY or explore our knowledge database, both accessible here: <a style=\"color: #00205b;\" href=\"https:\/\/support.salus-tech.com\/portal\/en\/home\" target=\"_new\" rel=\"noopener\">https:\/\/support.salus-tech.com\/portal\/en\/home<\/a>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2466\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2466\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Will I lose my settings if the app is down?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2466\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2466\"><p><span style=\"color: #00205b;\">No, your settings should remain intact even if the app is temporarily unavailable. Once the app is back online, your preferences will be restored.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2467\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2467\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What should I do if the app is not working after it\u2019s been restored?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2467\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2467\"><p><span style=\"color: #00205b;\">If the issue persists after the app is back online, try the following:<\/span><\/p><ul><li><span style=\"color: #00205b;\">Ensure your phone has an active internet connection.<\/span><\/li><li><span style=\"color: #00205b;\">Restart the app or your device.<\/span><\/li><li><span style=\"color: #00205b;\">Check for app updates in your app store.<\/span><\/li><\/ul><p><span style=\"color: #00205b;\">If the problem continues, please <a style=\"color: #00205b;\" href=\"https:\/\/support.salus-tech.com\/portal\/en\/home\" target=\"_blank\" rel=\"noopener\">submit a ticket.<\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2468\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2468\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What should I do if I can't log into the SALUS app?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2468\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2468\"><p><span style=\"color: #00205b;\">If you&#8217;re unable to log into the app, first check your internet connection. If that\u2019s working fine, try resetting your password by using the &#8220;Forgot Password&#8221; option. If the problem persists, please <a style=\"color: #00205b;\" href=\"https:\/\/support.salus-tech.com\/portal\/en\/home\" target=\"_blank\" rel=\"noopener\">submit a ticket.<\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2469\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2469\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I still receive notifications if the app is down?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2469\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2469\"><p>Notifications may not be sent if the app is down, but once the service is restored, notifications will resume as usual.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-24610\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-24610\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I prevent app-related issues in the future?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-24610\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-24610\"><p><span style=\"color: #00205b;\">Make sure you\u2019re using the latest version of the app, as updates often contain fixes and improvements. Additionally, ensure your device&#8217;s operating system is up-to-date, and try to use a stable internet connection to minimize any disruptions.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-24611\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-24611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I contact support?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-24611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-24611\"><p><span style=\"color: #00205b;\">For prompt and comprehensive assistance, we recommend submitting a ticket here: <a style=\"color: #00205b;\" href=\"https:\/\/support.salus-tech.com\/portal\/en\/home\" target=\"_new\" rel=\"noopener\">https:\/\/support.salus-tech.com\/portal\/en\/home<\/a>. Be sure to include as many details as possible and verify that your contact information is correct. Alternatively, you can get help from SALLY or browse our knowledge database. We&#8217;re here to assist you!<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Why is the SALUS Premium Lite app not working?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">If the SALUS Premium Lite app is down, it could be due to unexpected server issues, or a network connection problem. Rest assured, our team is actively working to resolve the issue as quickly as possible.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How long will the app be unavailable?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">We aim to restore the app as quickly as possible. You can follow us on social media for updates on the resolution time.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is my system still working if the app is down?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">Yes, your system will continue to operate normally without the app. The app is simply an interface for remote control and monitoring, so your devices should not be affected.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I still control my system without the app?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">Yes, depending on your system and devices, you can still control them manually. For example, you can adjust settings directly on the device itself, such as using the buttons or touchscreen on thermostats.<\\\/span><\\\/p><p>\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I control my system without the app?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">For instructions on how to control your product without the app, please refer to the user manual available on the product page on our website. Alternatively, you can get assistance from SALLY or explore our knowledge database, both accessible here: <a style=\\\"color: #00205b;\\\" href=\\\"https:\\\/\\\/support.salus-tech.com\\\/portal\\\/en\\\/home\\\" target=\\\"_new\\\" rel=\\\"noopener\\\">https:\\\/\\\/support.salus-tech.com\\\/portal\\\/en\\\/home<\\\/a>.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Will I lose my settings if the app is down?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">No, your settings should remain intact even if the app is temporarily unavailable. Once the app is back online, your preferences will be restored.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What should I do if the app is not working after it\\u2019s been restored?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">If the issue persists after the app is back online, try the following:<\\\/span><\\\/p><ul><li><span style=\\\"color: #00205b;\\\">Ensure your phone has an active internet connection.<\\\/span><\\\/li><li><span style=\\\"color: #00205b;\\\">Restart the app or your device.<\\\/span><\\\/li><li><span style=\\\"color: #00205b;\\\">Check for app updates in your app store.<\\\/span><\\\/li><\\\/ul><p><span style=\\\"color: #00205b;\\\">If the problem continues, please <a style=\\\"color: #00205b;\\\" href=\\\"https:\\\/\\\/support.salus-tech.com\\\/portal\\\/en\\\/home\\\">submit a ticket.<\\\/a><\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What should I do if I can't log into the SALUS app?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">If you&#8217;re unable to log into the app, first check your internet connection. If that\\u2019s working fine, try resetting your password by using the &#8220;Forgot Password&#8221; option. If the problem persists, please <a style=\\\"color: #00205b;\\\" href=\\\"https:\\\/\\\/support.salus-tech.com\\\/portal\\\/en\\\/home\\\">submit a ticket.<\\\/a><\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I still receive notifications if the app is down?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Notifications may not be sent if the app is down, but once the service is restored, notifications will resume as usual.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I prevent app-related issues in the future?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">Make sure you\\u2019re using the latest version of the app, as updates often contain fixes and improvements. Additionally, ensure your device&#8217;s operating system is up-to-date, and try to use a stable internet connection to minimize any disruptions.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I contact support?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">For prompt and comprehensive assistance, we recommend submitting a ticket here: <a style=\\\"color: #00205b;\\\" href=\\\"https:\\\/\\\/support.salus-tech.com\\\/portal\\\/en\\\/home\\\" target=\\\"_new\\\" rel=\\\"noopener\\\">https:\\\/\\\/support.salus-tech.com\\\/portal\\\/en\\\/home<\\\/a>. Be sure to include as many details as possible and verify that your contact information is correct. Alternatively, you can get help from SALLY or browse our knowledge database. We&#8217;re here to assist you!<\\\/span><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f9372d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f9372d8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51c16b7\" data-id=\"51c16b7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5662b1d elementor-widget elementor-widget-text-editor\" data-id=\"5662b1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>Thank you for your patience and understanding. We&#8217;ll work quickly to resolve the issue and get everything back to normal as soon as possible!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SALUS Premium Lite App downtime: what you need to know We understand how important it is for you to have seamless control of your SALUS Smart Home system through the app. In the event of any downtime or issues with the app, we&#8217;re here to provide you with all the information you need to stay [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-169411","page","type-page","status-publish","hentry"],"acf":[],"ticketed":false,"_links":{"self":[{"href":"https:\/\/saluscontrols.com\/global\/gb\/wp-json\/wp\/v2\/pages\/169411","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saluscontrols.com\/global\/gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saluscontrols.com\/global\/gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saluscontrols.com\/global\/gb\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/saluscontrols.com\/global\/gb\/wp-json\/wp\/v2\/comments?post=169411"}],"version-history":[{"count":11,"href":"https:\/\/saluscontrols.com\/global\/gb\/wp-json\/wp\/v2\/pages\/169411\/revisions"}],"predecessor-version":[{"id":198214,"href":"https:\/\/saluscontrols.com\/global\/gb\/wp-json\/wp\/v2\/pages\/169411\/revisions\/198214"}],"wp:attachment":[{"href":"https:\/\/saluscontrols.com\/global\/gb\/wp-json\/wp\/v2\/media?parent=169411"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}