{"id":192749,"date":"2024-12-16T12:28:38","date_gmt":"2024-12-16T12:28:38","guid":{"rendered":"https:\/\/saluscontrols.com\/global\/?page_id=192749"},"modified":"2024-12-16T12:28:49","modified_gmt":"2024-12-16T12:28:49","slug":"faq-hvad-skal-jeg-gore-hvis-salus-appen-er-nede","status":"publish","type":"page","link":"https:\/\/saluscontrols.com\/global\/dk\/faq-hvad-skal-jeg-gore-hvis-salus-appen-er-nede\/","title":{"rendered":"FAQ: Hvad skal jeg g\u00f8re, hvis SALUS appen er nede"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"192749\" class=\"elementor elementor-192749\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32167d75 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32167d75\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ae6d85c\" data-id=\"3ae6d85c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11fee472 elementor-widget-mobile__width-auto elementor-widget elementor-widget-image\" data-id=\"11fee472\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1070\" height=\"360\" src=\"https:\/\/saluscontrols.com\/global\/wp-content\/uploads\/sites\/3\/2024\/12\/blog-banner-3.png\" class=\"attachment-large size-large wp-image-192750\" alt=\"\" srcset=\"https:\/\/saluscontrols.com\/global\/wp-content\/uploads\/sites\/3\/2024\/12\/blog-banner-3.png 1070w, https:\/\/saluscontrols.com\/global\/wp-content\/uploads\/sites\/3\/2024\/12\/blog-banner-3-768x258.png 768w, https:\/\/saluscontrols.com\/global\/wp-content\/uploads\/sites\/3\/2024\/12\/blog-banner-3-600x202.png 600w\" sizes=\"(max-width: 1070px) 100vw, 1070px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b7b1143 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b7b1143\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bea15f\" data-id=\"7bea15f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34285fa elementor-widget elementor-widget-text-editor\" data-id=\"34285fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"font-family: 'Open Sans', sans-serif; color: #00205b; text-align: center;\"><span style=\"font-weight: bolder; color: #009fe3;\">SALUS Premium Lite App nedetid: Hvad du skal vide <\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4725fb6f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4725fb6f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f6c50e7\" data-id=\"1f6c50e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22bde935 elementor-widget elementor-widget-text-editor\" data-id=\"22bde935\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vi forst\u00e5r, hvor vigtigt det er for dig at have problemfri kontrol over dit SALUS Smart Home system gennem appen. Hvis appen er nede eller der opst\u00e5r problemer, er vi her for at give dig alle de oplysninger, du har brug for, s\u00e5 du kan forblive opdateret og sikre, at dit system forts\u00e6tter med at fungere korrekt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67170b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67170b9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c107a01\" data-id=\"c107a01\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e63979f elementor-widget elementor-widget-text-editor\" data-id=\"1e63979f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Nedenfor finder du en liste over ofte stillede sp\u00f8rgsm\u00e5l, der hj\u00e6lper dig med at h\u00e5ndtere eventuelle app-forstyrrelser og styre dit system, mens vi arbejder p\u00e5 at l\u00f8se problemet.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-538bb803 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"538bb803\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22eb0293\" data-id=\"22eb0293\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b15b9f0 elementor-widget elementor-widget-toggle\" data-id=\"3b15b9f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9911\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Hvorfor virker SALUS appen ikke? <\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9911\"><p><span style=\"color: #00205b;\">Hvis SALUS appen ikke virker, kan det skyldes uventede serverproblemer eller et netv\u00e6rksforbindelsesproblem. V\u00e6r sikker p\u00e5, at vores team arbejder aktivt p\u00e5 at l\u00f8se problemet s\u00e5 hurtigt som muligt.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9912\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Hvor lang tid vil appen v\u00e6re utilg\u00e6ngelig?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9912\"><p><span style=\"color: #1d2858;\">Vi sigter mod at f\u00e5 appen op igen s\u00e5 hurtigt som muligt. F\u00f8lg os p\u00e5 sociale medier for opdateringer om tidspunkterne for l\u00f8sningen.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9913\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-9913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Er mit system stadig aktivt, hvis appen er nede?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-9913\"><p><span style=\"color: #1d2858;\">Ja, dit system vil forts\u00e6tte med at fungere normalt uden appen. Appen fungerer kun som et interface til fjernstyring og overv\u00e5gning, s\u00e5 dine enheder burde ikke blive p\u00e5virket.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9914\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-9914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Kan jeg stadig styre mit system uden appen?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-9914\"><p><span style=\"color: #1d2858;\">Ja, afh\u00e6ngigt af dit system og dine enheder, kan du stadig styre dem manuelt. For eksempel kan du justere indstillinger direkte p\u00e5 enheden, f.eks. ved at bruge knapperne eller touchsk\u00e6rmen p\u00e5 termostaterne.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9915\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-9915\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Hvordan styrer jeg mit system uden appen?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9915\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-9915\"><p><span style=\"color: #00205b;\">For instruktioner om, hvordan du styrer dit produkt uden appen, henvises du til brugervejledningen p\u00e5 produktets side p\u00e5 vores hjemmeside. Alternativt kan du f\u00e5 hj\u00e6lp fra SALLY eller udforske vores vidensdatabase, som begge er tilg\u00e6ngelige her: <a href=\"https:\/\/support.salus-controls.dk\/portal\/da\/home\" target=\"_blank\" rel=\"noopener\">https:\/\/support.salus-controls.dk\/portal\/da\/home<\/a> .\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9916\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-9916\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Mister jeg mine indstillinger, hvis appen er nede? <\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9916\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-9916\"><p><span style=\"color: #00205b;\">Nej, dine indstillinger b\u00f8r forblive intakte, selvom appen er midlertidigt utilg\u00e6ngelig. N\u00e5r appen er tilbage online, vil dine pr\u00e6ferencer blive gendannet.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9917\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-9917\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Hvad skal jeg g\u00f8re, hvis appen ikke virker, efter at den er blevet gendannet? <\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9917\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-9917\"><p><span style=\"color: #1d2858;\">Hvis problemet forts\u00e6tter, efter at appen er online igen, pr\u00f8v f\u00f8lgende:<\/span><\/p><ul><li><span style=\"color: #1d2858;\">S\u00f8rg for, at din telefon har en aktiv internetforbindelse.<\/span><\/li><li><span style=\"color: #1d2858;\">Genstart appen eller din enhed.<\/span><\/li><li><span style=\"color: #1d2858;\">Tjek for opdateringer af appen i din app-butik. Hvis problemet forts\u00e6tter, bedes du indsende en <a href=\"https:\/\/support.salus-controls.dk\/portal\/da\/home\" target=\"_blank\" rel=\"noopener\">support ticket.<\/a><\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9918\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-9918\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Hvad skal jeg g\u00f8re, hvis jeg ikke kan logge ind i SALUS appen? <\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9918\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-9918\"><p><span style=\"color: #00205b;\">Hvis du ikke kan logge ind i appen, skal du f\u00f8rst tjekke din internetforbindelse. Hvis den er i orden, kan du fors\u00f8ge at nulstille dit kodeord ved at bruge muligheden &#8220;Glemt kodeord&#8221;. Hvis problemet forts\u00e6tter, skal du <a href=\"https:\/\/support.salus-controls.dk\/portal\/da\/home\" target=\"_blank\" rel=\"noopener\">indsende en ticke<\/a>t.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9919\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-9919\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Kan jeg stadig modtage notifikationer, hvis appen er nede? <\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9919\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-9919\"><p><span style=\"color: #1d2858;\">Notifikationer sendes muligvis ikke, hvis appen er nede, men s\u00e5 snart tjenesten er gendannet, vil notifikationerne forts\u00e6tte som normalt.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-99110\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-99110\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Hvordan kan jeg forhindre app-relaterede problemer i fremtiden?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-99110\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-99110\"><p><span style=\"color: #00205b;\">S\u00f8rg for, at du bruger den nyeste version af appen, da opdateringer ofte indeholder fejlrettelser og forbedringer. S\u00f8rg ogs\u00e5 for, at operativsystemet p\u00e5 din enhed er opdateret, og pr\u00f8v at bruge en stabil internetforbindelse for at minimere afbrydelser.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-99111\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-99111\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Hvordan kan jeg kontakte support? <\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-99111\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-99111\"><p><span style=\"color: #1d2858;\">For hurtig og omfattende hj\u00e6lp anbefaler vi, at du indsender en ticket her: <a style=\"color: #1d2858;\" href=\"https:\/\/support.salus-controls.dk\/portal\/da\/home\" target=\"_blank\" rel=\"noopener\">https:\/\/support.salus-controls.dk\/portal\/da\/home<\/a> . S\u00f8rg for at medtage s\u00e5 mange detaljer som muligt, og bekr\u00e6ft, at dine kontaktoplysninger er korrekte. Alternativt kan du f\u00e5 hj\u00e6lp fra SALLY eller gennemg\u00e5 vores vidensdatabase. Vi er her for at hj\u00e6lpe!<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Hvorfor virker SALUS appen ikke?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">Hvis SALUS appen ikke virker, kan det skyldes uventede serverproblemer eller et netv\\u00e6rksforbindelsesproblem. 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Appen fungerer kun som et interface til fjernstyring og overv\\u00e5gning, s\\u00e5 dine enheder burde ikke blive p\\u00e5virket.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Kan jeg stadig styre mit system uden appen?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #1d2858;\\\">Ja, afh\\u00e6ngigt af dit system og dine enheder, kan du stadig styre dem manuelt. For eksempel kan du justere indstillinger direkte p\\u00e5 enheden, f.eks. ved at bruge knapperne eller touchsk\\u00e6rmen p\\u00e5 termostaterne.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Hvordan styrer jeg mit system uden appen?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">For instruktioner om, hvordan du styrer dit produkt uden appen, henvises du til brugervejledningen p\\u00e5 produktets side p\\u00e5 vores hjemmeside. Alternativt kan du f\\u00e5 hj\\u00e6lp fra SALLY eller udforske vores vidensdatabase, som begge er tilg\\u00e6ngelige her: <a href=\\\"https:\\\/\\\/support.salus-controls.dk\\\/portal\\\/da\\\/home\\\">https:\\\/\\\/support.salus-controls.dk\\\/portal\\\/da\\\/home<\\\/a> .\\u00a0<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Mister jeg mine indstillinger, hvis appen er nede?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #00205b;\\\">Nej, dine indstillinger b\\u00f8r forblive intakte, selvom appen er midlertidigt utilg\\u00e6ngelig. N\\u00e5r appen er tilbage online, vil dine pr\\u00e6ferencer blive gendannet.\\u00a0<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Hvad skal jeg g\\u00f8re, hvis appen ikke virker, efter at den er blevet gendannet?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: #1d2858;\\\">Hvis problemet forts\\u00e6tter, efter at appen er online igen, pr\\u00f8v f\\u00f8lgende:<\\\/span><\\\/p><ul><li><span style=\\\"color: #1d2858;\\\">S\\u00f8rg for, at din telefon har en aktiv internetforbindelse.<\\\/span><\\\/li><li><span style=\\\"color: #1d2858;\\\">Genstart appen eller din enhed.<\\\/span><\\\/li><li><span style=\\\"color: #1d2858;\\\">Tjek for opdateringer af appen i din app-butik. 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Vi er her for at hj\\u00e6lpe!<\\\/span><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74942f32 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74942f32\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b614ca5\" data-id=\"7b614ca5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f004ecf elementor-widget elementor-widget-text-editor\" data-id=\"7f004ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>Tak for din t\u00e5lmodighed og forst\u00e5else. Vi arbejder hurtigt p\u00e5 at l\u00f8se problemet og f\u00e5 alt tilbage til normal s\u00e5 hurtigt som muligt!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SALUS Premium Lite App nedetid: Hvad du skal vide Vi forst\u00e5r, hvor vigtigt det er for dig at have problemfri kontrol over dit SALUS Smart Home system gennem appen. Hvis appen er nede eller der opst\u00e5r problemer, er vi her for at give dig alle de oplysninger, du har brug for, s\u00e5 du kan forblive [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-192749","page","type-page","status-publish","hentry"],"acf":[],"ticketed":false,"_links":{"self":[{"href":"https:\/\/saluscontrols.com\/global\/dk\/wp-json\/wp\/v2\/pages\/192749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saluscontrols.com\/global\/dk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saluscontrols.com\/global\/dk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saluscontrols.com\/global\/dk\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/saluscontrols.com\/global\/dk\/wp-json\/wp\/v2\/comments?post=192749"}],"version-history":[{"count":10,"href":"https:\/\/saluscontrols.com\/global\/dk\/wp-json\/wp\/v2\/pages\/192749\/revisions"}],"predecessor-version":[{"id":192782,"href":"https:\/\/saluscontrols.com\/global\/dk\/wp-json\/wp\/v2\/pages\/192749\/revisions\/192782"}],"wp:attachment":[{"href":"https:\/\/saluscontrols.com\/global\/dk\/wp-json\/wp\/v2\/media?parent=192749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}