{"id":291632,"date":"2026-09-09T16:03:19","date_gmt":"2026-09-09T15:03:19","guid":{"rendered":"https:\/\/saluscontrols.com\/?page_id=291632"},"modified":"2026-10-09T08:10:21","modified_gmt":"2026-10-09T07:10:21","slug":"product-security-centre","status":"publish","type":"page","link":"https:\/\/saluscontrols.com\/gb\/product-security-centre\/","title":{"rendered":"Product Security Centre"},"content":{"rendered":"\n\n
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PRODUCT SECURITY<\/strong><\/p>\n

Security information in one clear place.<\/h1>\n

Find out how to report a potential vulnerability and where to access product support details, security notices, documentation and legal information.<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\tReport \t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t
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OUR APPROACH<\/h6>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t
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Helping customers use SALUS products securely<\/h2>\n

SALUS Controls is committed to maintaining the security of its products and responding appropriately to reported vulnerabilities. This page brings together the security-related information already available across our website.<\/p>\n

Whether you are a customer, security researcher or partner, you can use this page to report a potential vulnerability, review security advisories, access product support information and find relevant legal documentation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t

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Security contact<\/h2>\n

To report a suspected security vulnerability, we recommend completing the SALUS Suspected Vulnerability Report Form<\/a> and sending it to our security team using the email address below.<\/p>\n

security@saluscontrols.com
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For installation, orders or general product support, please use the normal customer support channels.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\n\n\r\n\r\n

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Security resources<\/h6>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t
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Vulnerability Disclosure Policy<\/h4>\n

Read how to report a potential vulnerability, what information to provide and how SALUS Controls handles responsible disclosure.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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<\/svg><\/div>Read the policy\u00a0<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t
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Security
\nAdvisories<\/h4>\n

Security notices that require customer awareness or action will be published here.<\/p>\n

*No advisories currently published<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Legal
\nDocumentation<\/h4>\n

Access EU Declarations of Conformity and other applicable product legal documents.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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<\/svg><\/div>Legal resources<\/a>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t
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General
\nsupport<\/h4>\n

For non-security enquiries, including installation and product support, use the standard contact channels.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Vulnerability reporting form<\/h6>\n

To report a suspected security vulnerability, complete the SALUS Suspected Vulnerability Report Form<\/strong> and email it to security@saluscontrols.com<\/a>. Choose your preferred format below.<\/p>\n\t\t\t\t\t\t\t\t\t\t

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<\/svg><\/div>Download the form in PDF format<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
<\/svg><\/div>Download the form in Word format<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\n\n\r\n\r\n
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Responsible disclosure<\/h3>\n

Report a security vulnerability<\/h2>\n

If you believe you have identified a security vulnerability in a SALUS Controls product or digital service, please report it privately.<\/p>\n

To help our security team assess and investigate the issue efficiently, please complete the
\nSALUS Suspected Vulnerability Report Form<\/a>, providing as much relevant information as possible. Detailed information will help us better understand and address the issue.<\/p>\n

Email the security team
\n<\/a><\/p>\n

Please keep non-public vulnerability information confidential until a coordinated disclosure date has been agreed.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\n\n\r\n\r\n

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NExt steps<\/h6>\n

What happens after you report?<\/strong><\/span><\/h3>\n

Once you submit a vulnerability report, here’s what you can expect:<\/strong><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t

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Acknowledgement<\/strong><\/p>\n

We aim to acknowledge receipt of your report within 3 business days<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t

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Initial Assessment<\/strong><\/p>\n

Our security team will review the report, assess its impact, and may contact you if additional information is required. We aim to provide an initial assessment within 7 business days<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t

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Resolution<\/strong><\/p>\n

If the issue is confirmed, we will investigate, develop an appropriate remediation, and keep you informed of significant progress throughout the process.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t

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Coordinated Disclosure<\/strong><\/p>\n

When appropriate, we will coordinate public disclosure and publish a security advisory after the vulnerability has been addressed.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-291632","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/saluscontrols.com\/gb\/wp-json\/wp\/v2\/pages\/291632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saluscontrols.com\/gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saluscontrols.com\/gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saluscontrols.com\/gb\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/saluscontrols.com\/gb\/wp-json\/wp\/v2\/comments?post=291632"}],"version-history":[{"count":7,"href":"https:\/\/saluscontrols.com\/gb\/wp-json\/wp\/v2\/pages\/291632\/revisions"}],"predecessor-version":[{"id":293076,"href":"https:\/\/saluscontrols.com\/gb\/wp-json\/wp\/v2\/pages\/291632\/revisions\/293076"}],"wp:attachment":[{"href":"https:\/\/saluscontrols.com\/gb\/wp-json\/wp\/v2\/media?parent=291632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}