{"id":275233,"date":"2026-03-02T15:36:52","date_gmt":"2026-03-02T15:36:52","guid":{"rendered":"https:\/\/saluscontrols.com\/nejcastejsi-dotazy-tykajici-se-stazeni-aplikace\/"},"modified":"2026-03-12T10:54:11","modified_gmt":"2026-03-12T10:54:11","slug":"nejcastejsi-dotazy-tykajici-se-stazeni-aplikace","status":"publish","type":"page","link":"https:\/\/saluscontrols.com\/cz\/nejcastejsi-dotazy-tykajici-se-stazeni-aplikace\/","title":{"rendered":"Nej\u010dast\u011bj\u0161\u00ed dotazy t\u00fdkaj\u00edc\u00ed se sta\u017een\u00ed aplikace"},"content":{"rendered":"\r\n\r\n<section class=\"faq-down-intro\">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"faq-down-intro__wrapper\">\r\n\t\t\t<div class=\"faq-down-intro__image\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/saluscontrols.com\/wp-content\/uploads\/2026\/03\/blog-banner.png\" alt=\"App Down FAQ Banner\" title=\"\">\t\t\t<\/div>\r\n\t\t\t<div class=\"faq-down-intro__content\">\r\n\t\t\t\t<h2><h2>V\u00fdpadky aplikace SALUS Premium Lite: co byste m\u011bli v\u011bd\u011bt<\/h2><\/h2>\r\n\t\t\t\t<p class=\"faq-down-intro__description faq-down-intro__description--one\">Ch\u00e1peme, jak d\u016fle\u017eit\u00e9 je pro v\u00e1s bezprobl\u00e9mov\u00e9 ovl\u00e1d\u00e1n\u00ed syst\u00e9mu SALUS Smart Home prost\u0159ednictv\u00edm aplikace. V p\u0159\u00edpad\u011b jak\u00e9hokoli v\u00fdpadku nebo probl\u00e9m\u016f s aplikac\u00ed jsme zde, abychom v\u00e1m poskytli ve\u0161ker\u00e9 informace, kter\u00e9 pot\u0159ebujete k tomu, abyste byli informov\u00e1ni a zajistili, \u017ee v\u00e1\u0161 syst\u00e9m bude i nad\u00e1le bez probl\u00e9m\u016f fungovat.   <\/p>\t\t\t\t<p class=\"faq-down-intro__description faq-down-intro__description--two\">N\u00ed\u017ee naleznete seznam \u010dasto kladen\u00fdch ot\u00e1zek, kter\u00e9 v\u00e1m pomohou s \u0159e\u0161en\u00edm p\u0159\u00edpadn\u00fdch poruch aplikace a se spr\u00e1vou syst\u00e9mu v dob\u011b, kdy budeme pracovat na vy\u0159e\u0161en\u00ed probl\u00e9mu.<\/p>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n<section class=\"faq-down-accordion\">\r\n\t<div class=\"container\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"faq-down-accordion__item\">\r\n\t\t\t\t\t<h3 class=\"faq-down-accordion__item-title\">Pro\u010d aplikace SALUS Premium Lite nefunguje?<\/h3>\r\n\t\t\t\t\t<div class=\"faq-down-accordion__item-content\" style=\"display:none\">\r\n\t\t\t\t\t\tPokud je aplikace SALUS Premium Lite nefunk\u010dn\u00ed, m\u016f\u017ee to b\u00fdt zp\u016fsobeno neo\u010dek\u00e1van\u00fdmi probl\u00e9my se serverem nebo probl\u00e9mem se s\u00ed\u0165ov\u00fdm p\u0159ipojen\u00edm. Bu\u010fte si jisti, \u017ee n\u00e1\u0161 t\u00fdm aktivn\u011b pracuje na co nejrychlej\u0161\u00edm vy\u0159e\u0161en\u00ed probl\u00e9mu. \t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"faq-down-accordion__item\">\r\n\t\t\t\t\t<h3 class=\"faq-down-accordion__item-title\">Jak dlouho bude aplikace nedostupn\u00e1?<\/h3>\r\n\t\t\t\t\t<div class=\"faq-down-accordion__item-content\" style=\"display:none\">\r\n\t\t\t\t\t\tSna\u017e\u00edme se aplikaci co nejrychleji obnovit. Aktu\u00e1ln\u00ed informace o dob\u011b \u0159e\u0161en\u00ed m\u016f\u017eete sledovat na soci\u00e1ln\u00edch s\u00edt\u00edch. \t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"faq-down-accordion__item\">\r\n\t\t\t\t\t<h3 class=\"faq-down-accordion__item-title\">Funguje m\u016fj syst\u00e9m i p\u0159i v\u00fdpadku aplikace?<\/h3>\r\n\t\t\t\t\t<div class=\"faq-down-accordion__item-content\" style=\"display:none\">\r\n\t\t\t\t\t\tAno, syst\u00e9m bude norm\u00e1ln\u011b fungovat i bez aplikace. Aplikace je pouze rozhran\u00ed pro vzd\u00e1len\u00e9 ovl\u00e1d\u00e1n\u00ed a monitorov\u00e1n\u00ed, tak\u017ee by va\u0161e za\u0159\u00edzen\u00ed nem\u011bla b\u00fdt ovlivn\u011bna. \t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"faq-down-accordion__item\">\r\n\t\t\t\t\t<h3 class=\"faq-down-accordion__item-title\">Mohu sv\u016fj syst\u00e9m ovl\u00e1dat i bez aplikace?<\/h3>\r\n\t\t\t\t\t<div class=\"faq-down-accordion__item-content\" style=\"display:none\">\r\n\t\t\t\t\t\tAno, v z\u00e1vislosti na syst\u00e9mu a za\u0159\u00edzen\u00edch je m\u016f\u017eete ovl\u00e1dat ru\u010dn\u011b. Nap\u0159\u00edklad m\u016f\u017eete upravit nastaven\u00ed p\u0159\u00edmo na samotn\u00e9m za\u0159\u00edzen\u00ed, nap\u0159\u00edklad pomoc\u00ed tla\u010d\u00edtek nebo dotykov\u00e9 obrazovky u termostat\u016f. \t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"faq-down-accordion__item\">\r\n\t\t\t\t\t<h3 class=\"faq-down-accordion__item-title\">Jak mohu ovl\u00e1dat syst\u00e9m bez aplikace?<\/h3>\r\n\t\t\t\t\t<div class=\"faq-down-accordion__item-content\" style=\"display:none\">\r\n\t\t\t\t\t\tPokyny k ovl\u00e1d\u00e1n\u00ed v\u00fdrobku bez aplikace naleznete v u\u017eivatelsk\u00e9 p\u0159\u00edru\u010dce, kter\u00e1 je k dispozici na str\u00e1nce v\u00fdrobku na na\u0161ich webov\u00fdch str\u00e1nk\u00e1ch. P\u0159\u00edpadn\u011b m\u016f\u017eete z\u00edskat pomoc od spole\u010dnosti SALLY nebo prozkoumat na\u0161i znalostn\u00ed datab\u00e1zi, oboj\u00ed je dostupn\u00e9 zde: https:\/\/support.salus-tech.com\/portal\/en\/home. \t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"faq-down-accordion__item\">\r\n\t\t\t\t\t<h3 class=\"faq-down-accordion__item-title\">Ztrat\u00edm sv\u00e1 nastaven\u00ed, pokud aplikace nebude fungovat?<\/h3>\r\n\t\t\t\t\t<div class=\"faq-down-accordion__item-content\" style=\"display:none\">\r\n\t\t\t\t\t\tNe, va\u0161e nastaven\u00ed by m\u011bla z\u016fstat zachov\u00e1na, i kdy\u017e je aplikace do\u010dasn\u011b nedostupn\u00e1. Jakmile bude aplikace op\u011bt online, va\u0161e nastaven\u00ed budou obnovena. \t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"faq-down-accordion__item\">\r\n\t\t\t\t\t<h3 class=\"faq-down-accordion__item-title\">Co m\u00e1m d\u011blat, kdy\u017e aplikace po obnoven\u00ed nefunguje?<\/h3>\r\n\t\t\t\t\t<div class=\"faq-down-accordion__item-content\" style=\"display:none\">\r\n\t\t\t\t\t\tPokud probl\u00e9m p\u0159etrv\u00e1v\u00e1 i po op\u011btovn\u00e9m spu\u0161t\u011bn\u00ed aplikace, zkuste n\u00e1sleduj\u00edc\u00ed: Zkontrolujte, zda je v telefonu aktivn\u00ed p\u0159ipojen\u00ed k internetu. Restartujte aplikaci nebo za\u0159\u00edzen\u00ed. Zkontrolujte aktualizace aplikace v obchod\u011b s aplikacemi. Pokud probl\u00e9m p\u0159etrv\u00e1v\u00e1, ode\u0161lete ticket.   \t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"faq-down-accordion__item\">\r\n\t\t\t\t\t<h3 class=\"faq-down-accordion__item-title\">Co m\u00e1m d\u011blat, kdy\u017e se nemohu p\u0159ihl\u00e1sit do aplikace SALUS?<\/h3>\r\n\t\t\t\t\t<div class=\"faq-down-accordion__item-content\" style=\"display:none\">\r\n\t\t\t\t\t\tPokud se nem\u016f\u017eete do aplikace p\u0159ihl\u00e1sit, zkontrolujte nejprve p\u0159ipojen\u00ed k internetu. Pokud to funguje spr\u00e1vn\u011b, zkuste obnovit heslo pomoc\u00ed mo\u017enosti &#8220;Zapomenut\u00e9 heslo&#8221;. Pokud probl\u00e9m p\u0159etrv\u00e1v\u00e1, ode\u0161lete ticket.  \t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"faq-down-accordion__item\">\r\n\t\t\t\t\t<h3 class=\"faq-down-accordion__item-title\">Mohu dost\u00e1vat ozn\u00e1men\u00ed i v p\u0159\u00edpad\u011b, \u017ee je aplikace nefunk\u010dn\u00ed?<\/h3>\r\n\t\t\t\t\t<div class=\"faq-down-accordion__item-content\" style=\"display:none\">\r\n\t\t\t\t\t\tPokud je aplikace nefunk\u010dn\u00ed, ozn\u00e1men\u00ed se nemus\u00ed odes\u00edlat, ale po obnoven\u00ed slu\u017eby se ozn\u00e1men\u00ed obnov\u00ed jako obvykle.\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"faq-down-accordion__item\">\r\n\t\t\t\t\t<h3 class=\"faq-down-accordion__item-title\">Jak mohu v budoucnu p\u0159edej\u00edt probl\u00e9m\u016fm spojen\u00fdm s aplikac\u00ed?<\/h3>\r\n\t\t\t\t\t<div class=\"faq-down-accordion__item-content\" style=\"display:none\">\r\n\t\t\t\t\t\tUjist\u011bte se, \u017ee pou\u017e\u00edv\u00e1te nejnov\u011bj\u0161\u00ed verzi aplikace, proto\u017ee aktualizace \u010dasto obsahuj\u00ed opravy a vylep\u0161en\u00ed. Krom\u011b toho se ujist\u011bte, \u017ee je opera\u010dn\u00ed syst\u00e9m va\u0161eho za\u0159\u00edzen\u00ed aktu\u00e1ln\u00ed, a sna\u017ete se pou\u017e\u00edvat stabiln\u00ed internetov\u00e9 p\u0159ipojen\u00ed, abyste minimalizovali p\u0159\u00edpadn\u00e9 v\u00fdpadky. \t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"faq-down-accordion__item\">\r\n\t\t\t\t\t<h3 class=\"faq-down-accordion__item-title\">Jak mohu kontaktovat podporu?<\/h3>\r\n\t\t\t\t\t<div class=\"faq-down-accordion__item-content\" style=\"display:none\">\r\n\t\t\t\t\t\tPro rychlou a komplexn\u00ed pomoc doporu\u010dujeme odeslat ticket zde: https:\/\/support.salus-tech.com\/portal\/en\/home. Nezapome\u0148te uv\u00e9st co nejv\u00edce podrobnost\u00ed a zkontrolujte, zda jsou va\u0161e kontaktn\u00ed \u00fadaje spr\u00e1vn\u00e9. P\u0159\u00edpadn\u011b m\u016f\u017eete z\u00edskat pomoc od spole\u010dnosti SALLY nebo proch\u00e1zet na\u0161i znalostn\u00ed datab\u00e1zi. Jsme zde, abychom v\u00e1m pomohli!  \t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-275233","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/saluscontrols.com\/cz\/wp-json\/wp\/v2\/pages\/275233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saluscontrols.com\/cz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saluscontrols.com\/cz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saluscontrols.com\/cz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/saluscontrols.com\/cz\/wp-json\/wp\/v2\/comments?post=275233"}],"version-history":[{"count":1,"href":"https:\/\/saluscontrols.com\/cz\/wp-json\/wp\/v2\/pages\/275233\/revisions"}],"predecessor-version":[{"id":275236,"href":"https:\/\/saluscontrols.com\/cz\/wp-json\/wp\/v2\/pages\/275233\/revisions\/275236"}],"wp:attachment":[{"href":"https:\/\/saluscontrols.com\/cz\/wp-json\/wp\/v2\/media?parent=275233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}